FAQs


Welcome to TNS Idea Shaper Online Panel!

Thank you for expressing your interest in Idea Shaper Online Community! We hope you'll be able to find your question here, otherwise please send us an email at ideashaper.admin@tnsglobal.com and we'll do our best to answer your question (both in English and Tagalog!).


WHAT DO I DO AS A PANELIST?

You will be asked to answer online surveys to get your opinions and feedback on new ideas before it’s marketed to everyone. You may also be given a chance to experience to try out new products and services our clients are testing.

There may be instances where we need to further understand the reasons behind findings and may invite you (among others) to a one-on-one interview upon your availability and agreement.

All information that you will be giving will be kept confidential and read in aggregate, meaning, no one response is traced to you.

Similarly, since we will share with you highly confidential concepts and products, we expect you to maintain this confidentiality as a panel member – think that we are shaping this idea together!

HOW DO I REGISTER TO IDEA SHAPER ONLINE PANEL?

A TNS interviewer would have contacted you to gather your details, all you have to do is to log on the Idea Shaper portal using the username and password sent to you through the email address you used to register.

After logging in the portal, just complete some other personal (and not so personal) information needed, and there! You are officially part of the Idea Shaper Online Panel!

WHEN DO I HAVE TO ANSWER A SURVEY?
If you are randomly selected to complete a survey, you will receive a notification through serveral avenues:
- Survey Portal. Just make it a habit to log-in the Idea Shaper portal at least every other day to see if surveys have been sent to you. Just click on the survey link to share your answers with us.
- Your registered email address. You will receive an email notification that a survey has been sent to you, for your completion. It will be best to check your email regularly for survey updates so that you don’t miss any survey.
- Via SMS or calls. Just to inform you that a survey has been sent to you through the portal. All you have to do is to log-in.

HOW OFTEN AM I CONTACTED?

You might encounter highly active weeks where you will be asked to participate in several surveys in a month, OR, you may have lean weeks, where you will hear from us only once.

HOW LONG DOES A SURVEY TAKE?
Survey length depends on your answers. Some surveys might be highly open-ended where you need to type in your responses while other surveys offer pre-defined answers and you just select the closest to your opinion. The estimate an average survey is just 10 minutes.

However, please note that it is essential that you complete the survey (until you see a “THANK YOU” message) to ensure that your answers are recorded.

WHAT’S IN IT FOR ME?
To show our appreciation for your participation, we will be giving you points for each survey you complete. Points range from 10 to 300, and of course, are given depending on survey length or requirements. You will see the number of points each survey is worth at the end of the survey.

We will share with you your current running total number of points every two weeks via email. As a bonus, you will also receive points for completing your registration and for being an active panelist throughout the year!

HOW DO I REDEEM MY POINTS?
You can choose to redeem your incentive for a minimum of 500 points. Incentives are given in the form of Sodexho gift certificates, which you can use in a number of establishments. They will be delivered to you at your doorstep, where we first invited you to join our panel.

By now, you must have figured that 1 point = P1. Imagine what you can get once you participate in all surveys from now until the end of the year! So answer as many as you can, to receive bigger amounts!


We hope your questions have been answered, and do not hesitate to let us know should you have more questions by emailing ideashaper.admin@tnsglobal.com.


Cheers!
Idea Shaper Admin
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